Rescheduling/Make-up Policy
- Personal training or small group PT sessions that are not cancelled or rescheduled 12 hours in advance will result in the forfeiture of the session.
- Missed Personal training or small group PT sessions can be made up within the time frame of 35 days. Hence, if your sessions are not completed within 30 days, you’ll be given a maximum of 5 additional days to complete them.
- For group classes, we don’t have a make-up policy. This means that if you’ve missed a class on a particular day, that session cannot be carried forward at all.
- In the case of public holidays, sessions will not be rescheduled. This applies to all of our services.
Refund Policy
- No refunds will be issued for any reason, including but not limited to relocation, illness, and unused sessions. This applies to all of our services.
Late Arrival Policy
- Clients are expected to arrive on time for their personal training or small group PT sessions.
- Coaches will wait for 15 minutes before considering the personal training or small group PT session a no-show unless informed. No-shows will result in forfeiture of the session.
- Clients arriving late will receive the remaining scheduled session time unless other arrangements have been made by the coach. This applies to all of our services.
Payment Policy
- Payment is due in full before the start of the first session. This applies to all of our services.
- We only accept cash for our personal training and small group PT. However, online bank transfers, cash, and card (only for Clifton) can be used for other services.
